When Products Basically Live Up to Our Expectations, We Don't

question 29

True/False

When products basically live up to our expectations, we don't think too much about the product one way or the other; we just use the product. A model that addresses this situation is the expectancy disconfirmation model.

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Definitions:

Antianxiety Drug

Medications used to treat and reduce symptoms of anxiety and panic disorders.

Biomedical Therapy

Treatments for mental disorders that involve physical processes, such as medication, electroconvulsive treatment, or surgery.

Insight Therapy

A form of psychotherapy that aims to bring a sudden awareness and understanding of one's own feelings, motivations, and behaviors.

Psychodynamic Therapy

Therapy deriving from the psychoanalytic tradition; views individuals as responding to unconscious forces and childhood experiences, and seeks to enhance self-insight.