A Small Business Operator Attempts to Deliver Customer Satisfaction Every

question 2

Multiple Choice

A small business operator attempts to deliver customer satisfaction every day in his home entertainment installation business.The key to this goal is to match the customer-perceived performance of his products and their installation with the ________.

• A)company-perceived performance
• B)customer values
• C)customer expectations
• D)relationship levels
• E)company expectations

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Definitions:

Dura Mater

The tough outermost layer of the three membranes (meninges) covering the brain and spinal cord.

Common Fibular Nerve

A nerve of the lower leg and foot that is responsible for the movement and sensation of the upper and lower leg, particularly the lateral and anterior portions.

Tibial Nerve

A branch of the sciatic nerve that passes down the lower leg and is responsible for innervating the muscles of the lower leg and foot.

Sciatic Nerve

The largest nerve in the human body, running from the lower back down through each leg, responsible for movement and sensation.