All of the Following Are Strategies for Coping with Uncertainty

question 21

Multiple Choice

All of the following are strategies for coping with uncertainty, EXCEPT

• A)Substitution
• B)Prevention
• C)Absorption
• D)Forecasting
• E)None of these are strategies used to cope uncertainty.

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Definitions:

Bad-news Message

Communication that conveys disappointing, unfavorable, or negative information to the recipient.

Routine Request

A common or regularly occurring appeal or inquiry that follows a standard procedure or format.

Generic Closing

A nonspecific conclusion or sign-off used at the end of a communication that does not tailor to the recipient or context specifically.

Adjustment Messages

Communications intended to address and resolve complaints or disputes, aiming for customer satisfaction.