Which of the Following Is a Guideline for Granting Claims

question 51

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

• A)Sympathize with the customer's inconvenience or frustration.
• B)Specifically assign blame by name to someone in your organization.
• C)Start from the assumption that the information the customer provided is incorrect.
• D)Imply that the customer is at fault.
• E)Avoid taking or assigning personal responsibility for setting matters straight.

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Definitions:

Cross-Culturally

Involving, pertaining to, or extending across two or more cultures.

Ethnicity

A category of people who identify with each other based on shared cultural, linguistic, or ancestral traits.

American Sign Language

A complete, natural language that has the same linguistic properties as spoken languages, utilized by the deaf community in the United States and parts of Canada.

Grammatical Mastery

The high level of skill or proficiency in understanding and using the rules of a language's syntax and structure.