A Negative Message Written Using the Direct Approach Should Close

question 22

True/False

A negative message written using the direct approach should close on an apologetic note to address the reader's sentiments.

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Definitions:

Discrepancy

A lack of compatibility or similarity between two or more facts, figures, or findings leading to a deviation from what is expected or agreed upon.

Numeric Field

A field in databases or software applications designated for numerical data.

Description Line

A specific line of text that provides detailed information about a product, service, or document, often found in catalogs, invoices, or online listings.

Draft

A written order drawn on one person by another, requesting him to pay money to a designated third person.