Jake Had an Appointment at the Doctor's Office, but Couldn't

question 114

Multiple Choice

Jake had an appointment at the doctor's office, but couldn't make it on time due to traffic. By the time he arrived, the doctor had already begun with the next patient. This illustrates the ________ of services.

• A) variability
• B) heterogeneity
• C) perishability
• D) intangibility
• E) homogeneity

---

Definitions:

Exploiting

Utilizing resources or people in an unfair manner for one's own advantage or benefit.

Vertical Integration

A strategy where a company expands its operations into different stages of production within its industry, from raw materials to final product sales.

Gold Mine

A gold mine is a site used for extraction of gold from the earth, and metaphorically, it refers to a rich or valuable resource that promises significant returns or advantages.

Hierarchical

Pertaining to a system or organization where individuals or entities are ranked according to levels of importance or authority.