Imagine You Are the Public Relations Representative for Carnival Cruise

question 32

Essay

Imagine you are the public relations representative for Carnival Cruise Lines, the parent company that owns the Cost Concordia cruise ship.You have just received word that the ship has run aground off the Tuscany coast with 4,200 passengers aboard.What is your first move? How do you counsel top management? Equally important, how do you manage this crisis in the short and long term?

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Definitions:

Expected to Stay

An estimation of the duration or likelihood that an individual or item remains in a particular state or location.

M/D/1

M/D/1 is a queueing model designation indicating a system with a Poisson arrival process (M), deterministic service times (D), a single server (1), and exponential service times.

Constant Service Time

A situation where the time required to serve a customer or complete a process is the same each time, allowing for predictable scheduling and planning.

Units Arrive

The process of inventory or goods being delivered or reaching a specified location within a supply chain.