Zero Defection Refers to When a Company Can Retain All

question 12

True/False

Zero defection refers to when a company can retain all customers it can serve, profitably or not profitably.

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Definitions:

Conscientiousness

A personality trait marked by organization, responsibility, and diligence, influencing one's ability to set and meet goals.

Big Five

A model outlining five broad dimensions of personality traits: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Weakly Related

Describes items, concepts, or entities that have minimal or indirect connections to each other.

Unshared Environment

The unique environmental factors that contribute to differences among siblings, not shared within a family.