The Gaps Model Is Used to ____________

question 18

Multiple Choice

The Gaps Model is used to ____________.

• A)improve customer satisfaction
• B)reduce productivity problems
• C)diagnose and address service quality problems
• D)enhance a firm's profitability

---

Definitions:

Spiral Organ

A structure located within the cochlea of the inner ear, essential for hearing as it transforms sound waves into electrical signals.

Basilar Membrane

A membrane in the cochlea of the inner ear that moves in response to sound, allowing for hearing.

Oval Window

A membrane-covered opening that leads from the middle ear to the vestibule of the inner ear and is involved in the transmission of sound vibrations to the cochlea.

Photoreceptors

Cells located in the retina of the eye that are sensitive to light, enabling vision by converting light into chemical and electrical signals.