The Trainer Explained That Today's Customer Service Training Would Include

question 48

Multiple Choice

The trainer explained that today's customer service training would include a short group activity, a video about dealing with difficult people and then a review of customer service policies and that tomorrow's session would be a short review of day one information then primarily role play of different customer service issues. The trainer has just explained the:

• A) task analysis.
• B) learning objectives.
• C) lesson plan.
• D) principle of learning.
• E) needs assessment.

Identify contract performance standards and partial performance consequences.

Understand the legal mechanisms for ending contractual relationships.

Understand the concept of marginal and average tax rates and their calculations from income and tax data.

Compare the effects of different tax structures (progressive, regressive, proportional) on income distribution.

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Definitions:

Trial Balance

An accounting report that lists the balances of all ledger accounts at a particular point in time to ensure that debits equal credits.

Ledger Balances

The total balances of all accounts in a ledger at a specific point in time, reflecting the cumulative effect of all transactions.

Posting

The process of transferring entries from a journal to the respective accounts in the general ledger.

Trial Balance

A financial statement listing each account and its balance, used to verify equality of debits and credits.