The Interaction Between a Service Provider and the Consumer Such

question 79

Multiple Choice

The interaction between a service provider and the consumer such that the two of them co-create value together is due to which element unique to services?

• A) inventory
• B) intangibility
• C) inseparability
• D) service continuum
• E) inconsistency

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Definitions:

Punitive Damages

Monetary compensation awarded in excess of actual damages to punish or deter a defendant from engaging in conduct considered outrageous or extremely wrongful.

Civil Rights Act

Landmark legislation in the United States aimed at ending discrimination based on race, color, religion, sex, or national origin, and promoting equal access to public spaces and employment.

NLRA

The National Labor Relations Act, legislation enacted by the U.S. Congress in 1935 to protect the rights of employees and employers, to encourage collective bargaining, and to curtail certain private-sector labor and management practices.

Unfair Employer Practice

Any act by an employer that is unjust, discriminatory, or violates an employee's rights or labor laws.