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The most important piece of regular communication with clients should be the firm's:
Relationship Orientation
A focus on the development and maintenance of interpersonal relationships within a group or organization.
Behavioural Approach
A perspective in psychology and management focusing on observable behaviors, analyzing how they're learned and influenced by the environment, rather than internal thoughts or feelings.
Personal Characteristics
Traits or attributes of an individual, including skills, temperament, and physical features, that can influence behavior and performance.
Leadership Success
The effectiveness with which a leader inspires, guides, and achieves goals through the management of others and resources.
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