A Good Way to Determine a Customer's Satisfactions Is To

question 21

Multiple Choice

A good way to determine a customer's satisfactions is to:

• A)ask the customer questions about their needs
• B)find out what competitors are doing
• C)utilize a research database
• D)run statistical modeling
• E)conduct training sessions

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Definitions:

IQ Tests

Tests standardized to evaluate cognitive abilities and human intelligence.

Criterion Validity

The extent to which a measure correlates with an independent criterion (standards) considered as the representing the same construct.

Construct Validity

The extent to which a test measures what it claims to measure, reflecting the accuracy of operationalizing a concept or construct.

Gifted Range

A classification in educational psychology referring to individuals, especially children, who demonstrate outstanding aptitude or competence in one or more domains.