Which of the Following Is Recommended When Making a Telephone

question 33

Multiple Choice

Which of the following is recommended when making a telephone contact with a prospect?

• A) Avoid giving the receptionist or secretary too much information.
• B) Confirm the telephone appointment with a pre-appointment call.
• C) Avoid telling the person how much time the appointment may take.
• D) State the purpose of your call and explain how the prospect can benefit from a meeting.
• E) Avoid developing a written presentation, which may sound too structured for a telephone call.

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Definitions:

Couples Therapy

The treatment of both partners in a committed, intimate relationship, in which the main focus is on relationship issues.

Client-Centered Therapist

A mental health professional who uses a therapeutic approach focusing on creating a supportive, non-judgmental environment to facilitate a client’s growth and self-discovery.

Rapport

The development of a close and harmonious relationship in which individuals understand each other's feelings or ideas and communicate well.

Inconsistencies

Situations or statements that are not consistent, containing contradictions or discrepancies.