Alana Pierce Is the Director of Membership Programs for the Tammerline

question 54

Multiple Choice

Alana Pierce is the director of Membership Programs for the Tammerline Zoo. She develops the programs and sells them to zoo visitors. The programs are tiered and include discounts and special perks for members.
-Which of the following is a simple tool that would most likely ensure that Tammerline Zoo provides excellent customer service?

• A)blog
• B)extranet
• C)call report
• D)customer survey
• E)expansion selling