You Have Covered the Major Points of the Sales Presentation

question 15

Multiple Choice

You have covered the major points of the sales presentation and detected considerable buyer interest,but you feel that the prospect will not be able to put the entire picture together without help. Which type of closing would be most appropriate?

• A)balance sheet close
• B)management close
• C)summary-of-benefits close
• D)trial close
• E)assumptive close

Understand the core principles and phases of Business Process Improvement (BPI).

Recognize the impact of globalization and technological pressures on businesses.

Identify various approaches businesses take to respond to external pressures.

Understand the concept of the digital divide and efforts to mitigate it.

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Definitions:

Legal Duty

An obligation arising from law, requiring an individual or entity to conform to a standard of conduct or to perform certain actions.

Business Invitees

Individuals who enter premises for a purpose directly or indirectly related to the business of the premises owner, who owes them a high duty of care.

Negligently

The failure to take reasonable care to avoid causing injury or loss to another person, resulting from the lack of attention or due diligence.

Liability

A legal obligation or responsibility to make restitution or compensation for harm or damage caused to another party.