When Dealing with Customer Complaints,the Salesperson Should Most Likely

question 22

Multiple Choice

When dealing with customer complaints,the salesperson should most likely:

• A)determine if the complaint is real or imagined
• B)point out the fallacy in the customer's argument
• C)decide what action must be taken to remedy the problem
• D)prevent customers from sharing their feelings and frustrations
• E)blame the problem on other departments in the company,such as shipping

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Definitions:

Follower Effort

The level of diligence and hard work exhibited by followers or subordinates in pursuit of goals.

External Attribution

The process of explaining someone's behavior by attributing it to situational factors outside the individual's control.

Poor Performance

A level of work productivity or quality that falls below the accepted standard or expectation.

Subordinate

An employee or a team member who is lower in rank or position and reports to someone higher in the organizational hierarchy.