Which Service Behavior Is LEAST Important in B2B Selling

question 30

Multiple Choice

Which service behavior is LEAST important in B2B selling?

• A) returning customer phone calls promptly
• B) communicating information concisely
• C) showing a willingness to be helpful
• D) speeding up the closing process
• E) demonstrating professionalism

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Definitions:

Manufacturer/Dealer Lessor

A party that leases out the goods they manufacture or deal in, providing customers with access to assets without transferring ownership.

Leased Receivable

An asset account that represents amounts owed by lessees to the owner of leased property, under the terms of lease agreements.

AASB 16

An Australian accounting standard that introduces a single lessee accounting model, requiring lessees to recognize assets and liabilities for all leases.

IFRS 16

An International Financial Reporting Standard that provides guidance on accounting for leases, requiring lessees to recognize most leases on their balance sheets.