It Is Important to Record the Facts of an Interaction

question 27

Multiple Choice

It is important to record the facts of an interaction with a customer in CRM software but not your conclusions,because:

• A)it is never appropriate to make conclusions from data without consulting the research department
• B)recording conclusions is a breach of ethics
• C)coworkers could use this information to sabotage your sales
• D)this information could become available to the customer in the future
• E)the competition has access to the same databases you do

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Definitions:

Conflict Perceptions

The way individuals recognize and understand the presence of a dispute or disagreement.

Conflict Emotions

The feelings and emotional states that arise during a conflict, influencing people's behavior and outcomes.

Cohesiveness

The degree to which members of a group are attracted to each other and motivated to stay in the group, fostering unity and teamwork.

Conflict Source

The origin or cause of a disagreement or dispute between parties, leading to tension and potentially disruptive outcomes.