When Madeline Is Proposing Her Solutions to a Customer's Needs,she

question 65

Multiple Choice

When Madeline is proposing her solutions to a customer's needs,she realizes they are buying not only her services,the product she sells,but also:

• A)peace of mind.
• B)the company she works for.
• C)improved warranties.
• D)after sales service.
• E)new and improved features.

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Definitions:

Talcott Parsons

An American sociologist known for his development of a general theory for the study of society called structural functionalism.

Wright Mills

Wright Mills was a sociologist known for his work on social structure, the power elite, and the sociological imagination's role in understanding personal experience within larger social patterns.

Conflict Theory

A social theory proposing that societal structures are defined by social conflicts due to inequalities in power, resources, and status.

Functionalist

A perspective in sociology that emphasizes the importance of social structures and their role in maintaining societal stability and functionality.