Raj Is Developing a Presentation Strategy

question 4

Multiple Choice

Raj is developing a presentation strategy.He includes developing the presale presentation plan,renewing his commitment to providing outstanding customer service,and:

• A)inquiring about referrals.
• B)overhead design procedures.
• C)preplanning activities.
• D)managing sales call reluctance.
• E)establishing objectives for the sales presentation.

---

Definitions:

Eustress

Positive stress that arises from challenges and situations that are perceived as beneficial to personal growth, motivation, and development.

Strength

The quality or state of being strong, including physical, mental, or emotional robustness.

Hope

A feeling of expectation and desire for certain things to happen, often seen as a motivator in personal and professional growth.

Expectancy Theory

A motivation theory that suggests that individuals are motivated to perform if they believe their efforts will lead to favorable outcomes.