If a Customer Says to a Sales Representative from Johnson

question 72

Multiple Choice

If a customer says to a sales representative from Johnson Supply,"I've always purchased my supplies from the Ralston Company," this person is raising an objection to:

• A)price.
• B)need.
• C)product.
• D)time.
• E)source.

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Definitions:

A State

The initial affective reaction to an environmental stimulus in opponent-process theory.

B State

The opposite affective response that the initial affective reaction, or A state, elicits in opponent-process theory.

D State

This could refer to a specific theoretical state in behavioral or psychological models similar to "B State," indicating a distinct condition affecting behavior or mental processes, context-dependent.

A State

Represents a specific condition or phase that an entity or individual is in at a particular time.