When Customers Do Complain by Telephone or in Person,the Sales

question 55

Multiple Choice

When customers do complain by telephone or in person,the sales representative should:

• A)encourage them to express their feelings.
• B)change the topic.
• C)ignore them.
• D)express his/her own opinion.
• E)give them free products.

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Definitions:

Middle-Age Patient

An individual in the middle stage of life, commonly categorized between the ages of 45 and 65, receiving medical treatment or care.

Polypharmacy

The simultaneous use of multiple medications by a patient, often associated with increased risks of adverse drug interactions and side effects.

Prescribed Medication

Medicines ordered by a healthcare provider that are meant to treat or manage a specific medical condition.

Older Adults

Individuals typically aged 65 years and above, often requiring considerations for healthcare, social support, and policy planning.