Which of the Following Is Not an Appropriate Activity for a Salesperson

question 67

Multiple Choice

Which of the following is not an appropriate activity for a salesperson while their customer is complaining:

• A)trying to determine if the complaint is real or imagined.
• B)listening carefully and attentively.
• C)encouraging the customer to freely express feelings.
• D)accepting responsibility for the problem.
• E)politely sharing with the customer their point of view concerning the problems cause.

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Definitions:

Correlation

A statistical measure that indicates the extent to which two or more variables fluctuate together, showing the strength and direction of a relationship.

+.86

This could represent a statistical value, such as a correlation coefficient, indicating a strong positive relationship between two variables.

Discriminant Validity

A measure of the extent to which a construct is truly distinct from other constructs by demonstrating low correlations with measures of unrelated constructs.

Depression

A psychiatric condition marked by a constant state of low mood or a lack of enjoyment in activities, which considerably disrupts daily functioning.