This Form of Business Defamation Arises When an Unfair and Untrue

question 67

Multiple Choice

This form of business defamation arises when an unfair and untrue oral statement is made about a competitor

• A)business libel
• B)reciprocity
• C)bribery
• D)puffery
• E)business slander

Realize that feedback can be both verbal and nonverbal.

Identify different signals (e.g., caution, disagreement, acceptance) in sales communication.

Understand the roles of sender and receiver in communication.

Recognize the importance of adaptive selling in matching buyer's styles and preferences.

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Definitions:

Organizational Citizenship

Voluntary behaviors by employees that contribute to the organization's effectiveness but are not formally rewarded or required.

Job Duties

Specific tasks and responsibilities that are expected to be performed by an individual holding a certain position.

Organizational Stakeholders

Individuals or groups that have an interest or stake in the success and outcomes of an organization, including employees, customers, suppliers, and investors.

Open Systems Anchor

A belief in organizational theory that emphasizes understanding organizations as open systems that interact with their environments, adaptable and influenced by external factors.