Which of the Following Statements About the Sources of Product

question 40

Multiple Choice

Which of the following statements about the sources of product knowledge is true?

• A)Company product literature is of less value to salespeople than it is to customers.
• B)The best source of information on the product is the director of sales.
• C)Plant tours would be of little value to people in retail and service selling.
• D)A salesperson cannot really understand the product until he or she has spent time on the manufacturing line producing it.
• E)Spending time using the product can give a salesperson in-depth knowledge of its features.

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Definitions:

Behavioral Effect

The impact of actions or conditions on the behavior of individuals or groups.

Job Dissatisfaction

A negative emotional state resulting from aspects of one's job that do not meet the worker's values or expectations.

Intellectual Functioning

Describes the cognitive capabilities of an individual, including memory, reasoning, problem-solving, and decision-making skills.

Resentment

Resentment is a feeling of bitterness or indignation experienced as a result of unfair treatment or perceived wrongs.