Researchers at Texas A&M University Have Discovered Five Service-Quality Dimensions

question 67

Multiple Choice

Researchers at Texas A&M University have discovered five service-quality dimensions.What are they?

• A)responsiveness,reliability,empathy,tangibles and value
• B)tangibles,value,reliability,continuity and assurance
• C)reliability,responsiveness,value,assurance and continuity
• D)empathy,assurance,responsiveness,reliability and tangibles
• E)tangibles,reliability,value,empathy,and assurance

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Definitions:

Superego

In psychoanalytic theory, the part of the personality that acts as a moral center, guiding behavior according to learned societal standards.

Collective Unconscious

In Jungian theory, the universal memories and experiences of humankind, represented in the symbols, stories, and images (archetypes) that occur across all cultures.

Personality

The combination of characteristics or qualities that form an individual's distinctive character and behavioral patterns.

Psychodynamic Theory

A psychological perspective that emphasizes the systematic study of the psychological forces that underlie human behavior, feelings, and emotions and how they might relate to early experience.