In Order to Bring the Walker Hotel and Convention Center

question 58

Multiple Choice

In order to bring the Walker Hotel and Convention Center up to industry standards,each guest room was redecorated with new wallpaper,drapes,carpeting,mattresses and sofas.Mallanie Simms,sales manager for the Center,has recommended that guest rooms be upgraded with the addition of wide desks,voice mail,fax machines and 24-hour room service.From the viewpoint of most business travelers,these changes would result in the creation of a(n) :

• A)potential product
• B)generic product
• C)expected product
• D)sales product
• E)value-added product

---

Definitions:

Work-Related Behavior

actions and attitudes of individuals in a professional setting, including but not limited to teamwork, leadership, and communication.

Dark-Side Workplace Behaviors

Unethical, harmful, or destructive actions conducted by individuals or groups within an organization that negatively impact its culture and well-being.

Counterproductive Work Behaviors

Are actions by employees that intentionally hinder organizational or team performance, including sabotage, theft, or purposeful inefficiency.

Organizational Citizenship Behaviors

Voluntary behaviors employees perform to help others and benefit the organization, going beyond their job requirements.