On a Customer Satisfaction Survey,which Answer Indicates a Need for More

question 66

Multiple Choice

On a customer satisfaction survey,which answer indicates a need for more focus on needs awareness?

• A)"The product was not as fast as the salesperson said it would be."
• B)"The product did not solve my problems."
• C)"The product is not a strong value for the money."
• D)"The product arrived broken in the box."
• E)"The product had a strange color."

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Definitions:

Buyback

A commercial agreement where a seller agrees to purchase previously sold products back from the buyer, often used in supply chain contracts to manage excess inventory or product returns.

Returns Contract

An agreement that delineates the policy and process for returning goods, including conditions and timeframes.

Supplier Price

The cost at which businesses purchase goods or services from vendors.

General Items

Products or goods that do not require special handling or storage, and are commonly found and used.