The Responsibility for Entering Customer Information and Contact Records into the CRM

question 17

Multiple Choice

The responsibility for entering customer information and contact records into the CRM database usually belongs to:

• A)the customer
• B)the office manager
• C)the data entry clerk
• D)the sales manager
• E)the salesperson

---

Definitions:

Out of Office

An automated notification setting in email systems indicating a user is not available to respond to emails.

Personal Folder Files

Refers to data files in Microsoft Outlook that store the user's email messages, contacts, calendar items, and other data.

.pst

File extension for Personal Storage Table, used by Microsoft Outlook to store emails, contacts, and other data locally.

.ics

A file format used for sending meeting requests and tasks to others, standard for calendar events.