An Unhappy Customer Is Most Likely to Complain To

question 55

Multiple Choice

An unhappy customer is most likely to complain to:

• A)the salesperson
• B)the sales manager
• C)the decision-maker
• D)potential customers
• E)the competition

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Definitions:

Environmental Influences

Factors within the environment that can affect behaviors, development, and life processes.

Growth Mindset

The belief that abilities and intelligence can be developed through dedication and hard work, embracing challenge and learning from feedback.

Neuron Connections

The synapses or links between neurons in the nervous system through which they communicate with each other.

Stereotype Threat

A self-confirming concern that one will be evaluated based on a negative stereotype.