Which of the Following Is a Current Development in Customer

question 42

Multiple Choice

Which of the following is a current development in customer service?

• A)Salespeople are spending less time monitoring customer satisfaction.
• B)Customer knowledge is viewed by sales and sales support personnel as an important key to improving customer service.
• C)The personal follow-up visit has proven to be the only effective follow-up method.
• D)Customer friendly computer-based systems will frequently be used to enhance customer service by placing automated calls to customers at regular intervals.
• E)Salespeople will display drop customers with high rates of dissatisfaction to increase profits.

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Definitions:

Service Time

The duration or amount of time taken to complete a service or process, especially in contexts like customer service or computing.

Mean Difference

Mean difference is the measure of the average discrepancy between two sets of numbers, often used in comparing the central tendencies of two samples.

Null Hypothesis

A statement that assumes there is no significant difference or effect and serves as the starting point for hypothesis testing.

Significance Level

A threshold in statistical hypothesis testing that measures the probability of rejecting the null hypothesis when it is true, commonly set at values like 0.05 or 0.01.