When Customers Become Dissatisfied with the Service They Have Received

question 41

Multiple Choice

When customers become dissatisfied with the service they have received, service businesses must switch to the process of _____.

• A) service recovery
• B) service enhancement
• C) service delivery
• D) business process reengineering

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Definitions:

Economists

Professionals who study the production, distribution, and consumption of goods and services.

Unrealistic Assumptions

Hypothetical conditions in models or theories that do not necessarily reflect real-life complexities, used to simplify analysis.

Economic Problems

Economic Problems refer to the various challenges that countries face in allocating scarce resources to meet the desires and needs of their populations.

Bureau of Labor Statistics

The Bureau of Labor Statistics is a U.S. government agency that collects, processes, and disseminates essential statistical data related to labor market activity, working conditions, and price changes in the economy.