In a Common Form of RFM Analysis,customers with an R

question 31

True/False

In a common form of RFM analysis,customers with an R score of 5 are in the 20% of customers who have the most recent orders.

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Definitions:

Value Chain

A model that describes the full range of activities needed to create a product or service, from conception to delivery.

Human Resource Management

involves recruiting, hiring, deploying, and managing an organization's employees.

Value Chain

A series of activities that a firm operating in a specific industry performs in order to deliver a valuable product or service for the market.

Service Chain

The sequence of processes involved in the production and delivery of a service.