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Because Many Services Involve a Process of Continuous Interaction Between

question 45

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Because many services involve a process of continuous interaction between the service organization and the customer,which type of marketing is an important strategy?


Definitions:

Self-determination

The right or ability of people, especially nations or groups, to shape their own destiny without external compulsion or interference.

Empathy

The ability to understand and share the feelings of another person.

Attentive Listening

The practice of listening actively with all senses, as a sign of respect and interest in what the speaker is saying.

Vagueness

The quality of being unclear, indefinite, or imprecise in meaning or intention.

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