In an Industry Where Guests Are Tired of Cookie-Cutter Hotels,some

question 18

Multiple Choice

In an industry where guests are tired of cookie-cutter hotels,some consumers are looking for personalized service,which can be found in boutique hotels.Boutique hotels cater to their guests' sense of their personal image as being discriminating,more sophisticated,and more hip.Frequently,these guests don't want to be where the crowds are.This is a small but growing market niche.There are no generally recognized rules for boutique hotels,but they tend to be small and service oriented,with high-style decor and top-notch restaurants.Employees are called cast members.Amenities include cordless phones,DVD players,Aveda brand bath and hair products,and down comforters and pillows.
-Refer to Boutique Hotels.To evaluate the quality provided by boutique hotels,which qualities would customers most likely depend on?

• A)experience
• B)relational
• C)credence
• D)search

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Definitions:

Family Access

The ability of family members to reach resources, services, or institutions necessary for their welfare.

Single-father Homes

Households in which children live with their father as the sole parent or caregiver.

Single-mother Homes

Households headed by a solo female parent, responsible for the upbringing of her children without a male partner.

Poverty

A state of financial instability where individuals or families lack the means to meet basic needs for food, housing, education, and health care.