Reliability, Responsiveness, and Empathy Are All Dimensions of Service Quality

question 16

True/False

Reliability, responsiveness, and empathy are all dimensions of service quality.

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Definitions:

T-statistic

A type of statistic used in hypothesis testing, particularly in situations dealing with small sample sizes or unknown standard deviations, to determine if there is a significant difference between two sets of data.

Null

Often refers to a value of zero in various contexts, such as null pointers in programming or null hypotheses in statistics.

Alpha

A threshold level used in statistics to determine the significance of results, often set at 0.05 or 5%.

Critical Value

A threshold in hypothesis testing that determines whether to reject the null hypothesis, based on the distribution of a test statistic.