COPY MINI CASE: Speedy Copy Just Opened a New Store

question 36

Multiple Choice

COPY MINI CASE: Speedy Copy just opened a new store in South Hills Shopping Center.The store offers copy, fax, and binding services, and sells related office supplies.To encourage people to visit the store, Speedy Copy sends a flier to local homes and businesses with a coupon for using their services.In an attempt to discourage similar stores from opening in the surrounding shopping centers, Speedy Copy has priced its services to be very inexpensive, in the hopes that increased consumer purchase volumes will balance out the store's decreased profit margin. Ken works just down the street from South Hills Shopping Center and makes a point of visiting Speedy Copy on its opening day.He finds the store to be understaffed and under equipped to meet his needs and sends an e-mail to his friends at work, telling them that the store isn't worth visiting.
-At the end of the COPY MINI CASE,Ken has reached the ________ stage of the adoption process.

• A) awareness
• B) interest
• C) evaluation
• D) trial
• E) adoption/rejection

---

Definitions:

Summarization

The act of presenting the main points or essence of a larger body of information in a concise form.

Summarization

The process of concisely presenting the main points or essence of a text or speech.

Pace of Session

The speed or rhythm at which a therapy or counseling session progresses, often adjusted by the therapist to match the client's needs or comfort level.

Written Up

The act of formally recording a problem, complaint, or infraction in writing.