The First Step in Adapting to the Environment Is

question 32

Multiple Choice

The first step in adapting to the environment is

• A) actually restructuring.
• B) recognizing the need to change.
• C) evaluating the external environment.
• D) evaluating the internal environment.
• E) exploring the competitor's structures.

Understand the principles of mistake of value versus mistake of fact in contract disputes.

Understand the steps and components of the customer relationship management (CRM) process.

Identify techniques and tools for analyzing customer data to enhance customer relationships.

Recognize the importance of increasing customer lifetime value and share of customer through CRM efforts.

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Definitions:

Voice

A concept referring to the means by which employees can express concerns, grievances, or suggestions within the workplace.

Solidarity Unionism

A form of unionism that emphasizes the direct action and self-organization of workers, rather than formal recognition through collective bargaining agreements.

Servicing Model

A union strategy focused on providing services and support to members, such as legal assistance, rather than relying heavily on collective action.

Nonmajority Unions

Labor unions that represent a segment of employees and may not have exclusive bargaining rights for all workers in a particular workplace.