In _____ Programs,passengers Purchase Tickets,select Their Seats and Pick Up

question 82

Multiple Choice

In _____ programs,passengers purchase tickets,select their seats and pick up boarding passes and luggage tags at machines resembling ATMs.

• A) ticketless travel
• B) internal marketing
• C) yield management
• D) extended gold club

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Definitions:

Social Network Analysis

A methodological approach in social science that studies social structures through the use of networks and graph theory.

Communication

The process of conveying information or expressing ideas and feelings through verbal, nonverbal, written, or visual means.

Motivation

The internal and external factors that stimulate people to take actions that lead to achieving a goal.

Reporting Relationships

The formal lines of authority and accountability within an organization, detailing who reports to whom.