When Service Providers State That Services Are Produced and Consumed

question 112

Multiple Choice

When service providers state that services are produced and consumed at the same time, they are referring to the fact that services are:

• A)inconsistent.
• B)intangible.
• C)inseparable.
• D)standardized.
• E)perishable.

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Definitions:

Pro/con

A comparison that evaluates the advantages and disadvantages of a specific matter.

Chronological

Pertaining to the arrangement of events or elements in order of their occurrence in time.

Exclude Alternatives

The process of deliberately omitting or avoiding consideration of other options or choices.

Paralanguage

The non-lexical components of communication used to convey meaning, such as tone, pitch, loudness, and rate of speech.