Sara Does Not Like to Wait for Long Before Being

question 77

Multiple Choice

Sara does not like to wait for long before being served at a restaurant.Hence, the dimension of service that will influence Sara when she rates the quality of service at a restaurant will be:

• A)durability.
• B)reliability.
• C)tangibility.
• D)responsiveness.
• E)empathy.

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Definitions:

Retrograde Amnesia

A loss of memory-access to events that occurred, or information that was learned, before an injury or the onset of a disease.

Physical Trauma

Damage or injury to the body caused by an external force, which can be either blunt or penetrating.

Painful Memories

Recollections of past experiences that cause emotional discomfort or distress when recalled.

Freud

A pioneering psychoanalyst known for his theories on the unconscious mind, developmental stages, and psychosexual development.