Christine Is the Head of Operations in an Electronics Retail

question 35

Essay

Christine is the head of operations in an electronics retail chain.Explain any two methods that Christine could use to close delivery gaps that could result in a service failure.

---

Definitions:

Understanding Traditions

The act of grasping the beliefs, behaviors, and values passed down within a culture or community.

Different Culture

Refers to the variety of cultural or ethnic groups within a society and the distinctive practices, beliefs, and traditions they embody.

Cognitive Dissonance Theory

A theory suggesting that we have an inner drive to hold all our attitudes and beliefs in harmony and avoid disharmony (or dissonance).

Festinger

Refers to Leon Festinger, a social psychologist best known for his theory of cognitive dissonance, which describes the feelings of discomfort resulting from holding two conflicting beliefs.