The Internet

question 11

Multiple Choice

The Internet:

• A)is accessible to anyone with a computer and a modem
• B)was developed by the U.S.Defense Department
• C)is a worldwide means of exchanging information
• D)uses a series of interconnected computers
• E)is accurately described by all of the above

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Definitions:

CRM Technology

Customer Relationship Management technology; a category of software solutions that helps businesses manage and analyze customer interactions and data throughout the customer lifecycle.

Prospecting Process

The method of identifying potential customers or clients who may be interested in a company's product or service.

Call Reluctance

Not wanting to contact a prospect or customer.

Salespeople

Individuals whose job involves selling or promoting products and services to customers.