Which of the Following Is Most Likely to Be a Part

question 4

Multiple Choice

Which of the following is most likely to be a part of customer service?

• A)obtaining feedback from the customers about the quality of the product
• B)distributing free samples of product
• C)repairing a product
• D)providing discounts on the product

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Definitions:

Opinion Leaders

Individuals who exert an unequal amount of influence on the decisions of others because they are considered knowledgeable about particular products.

Individualism Or Collectivism

A cultural element that describes whether a society values personal goals and independence (individualism) or prioritizes group goals and cohesion (collectivism).

Perception Process

Involves the organization, identification, and interpretation of sensory information to understand the environment and events.

Internal or External Stimulus

Any event or situation that triggers a response or reaction from an individual or organization, which can originate from within (internal) or outside (external) the entity.