Which of the Following Types of Quality Results from an Image

question 100

Multiple Choice

Which of the following types of quality results from an image or perception the customer forms after the service encounter?

• A)functional quality
• B)experienced quality
• C)technical quality
• D)image quality

---

Definitions:

Indirect Method

A way to present the cash flow statement, showing operating cash flows based on differences in non-cash accounts on the balance sheet.

Operating Activities

Activities related to the core business functions of a company, including production, sales, and delivery of its products or services.

Net Income

The final earnings of a business once all costs and taxes are removed from the overall revenue.

Indirect Method

A way of reporting cash flows from operating activities in the statement of cash flows by adjusting net income for changes in balance sheet accounts.