Which of the Following Terms Refers to 'The Process of Tracking

question 4

Multiple Choice

Which of the following terms refers to 'the process of tracking mentions of specific words or phrases on social media sites'?

• A)Social customer care.
• B)Social monitoring.
• C)Customer service recovery.
• D)Primary research.
• E)None of these.

Understand the concepts of species richness and species evenness within ecological communities.

Differentiate between food webs and interaction webs, and their role in ecological communities.

Recognize the characteristics that define ecological communities, including boundaries and species interactions.

Identify primary producers within ecological communities.

---

Definitions:

Desired Service

A specific assistance or function that consumers or clients seek to fulfill their needs.

Acceptable Service

A level of service that meets the basic requirements and expectations of customers, deemed satisfactory by the receiving party.

Zone of Tolerance

The range within which customers are willing to accept variations in service performance and still consider the service as meeting their expectations.

Online Banking Services

Financial services provided over the internet, allowing users to conduct transactions, manage accounts, and access banking information remotely.