In Refusing a Customer's Request for Adjustment,you Are Concerned About

question 73

Multiple Choice

In refusing a customer's request for adjustment,you are concerned about possible defamation charges.You should

• A) make the refusal by phone instead of in writing.
• B) explain why you are making the refusal.
• C) consult your company's legal department or an attorney if you think a message might have legal consequences.
• D) insist that the customer come to your office if he wants an answer.
• E) do all of the above

Understand the various roles and purposes of stakeholder groups in an organization.

Identify and describe the stages used in analyzing the external environment.

Assess the potential of HR functions becoming managed electronically.

Comprehend the process and implications of conducting an environmental scan for an organization.

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Definitions:

Continuum

A continuous sequence, range, or whole in which no part or division is noticeably different or distinct from adjacent parts.

Personality Questionnaire

A survey designed to evaluate aspects of an individual's character, preferences, and psychological traits.

Morality

Principles concerning the distinction between right and wrong or good and bad behavior.

Altruism

The selfless concern for the well-being of others, often manifested through acts of kindness or generosity.