According to the Balanced Scorecard Approach to Control,which of the Following

question 131

Multiple Choice

According to the balanced scorecard approach to control,which of the following is much more likely to have a positive effect on a company's bottom line than an analysis of customer satisfaction?

• A)an analysis of the competition  
• B)an analysis of budgets  
• C)an analysis of competitive value  
• D)an analysis of customer defection

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Definitions:

Syndicated Data

Information collected and provided by third-party firms to multiple clients, covering market research, consumer behavior, and other statistics.

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Patterns of change or development within a specific industry that indicate the direction in which it is moving.

Big Data

Data sets that are too large and complex to analyze with conventional data management and data mining software.