Which of the Following Statements Is True About Mandatory Complaint-Resolution

question 31

Multiple Choice

Which of the following statements is true about mandatory complaint-resolution procedures?

• A)One of the primary objectives of such procedures is to avoid costly litigation.
• B)Such procedures do not apply to nonunion hourly employees.
• C)In such procedures, complaints are handled externally.
• D)Such procedures cannot be used to handle discrimination charges.

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Definitions:

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